This policy applies to your use of the Energy Trading Platform web site of Energy Access Services (Energy Access) at www.energyaccessservices.com.au.
We recognise that your privacy is important to you and are committed to protecting your personal information.
The following policy has been published to provide a clear and concise outline of how and when personal information is collected, stored and distributed by Energy Access through your use of www.energyaccessservices.com.au.
Collection of Click Stream and other information:
When you look at this web site our server logs certain information, which is provided by your browser. This information is logged for statistical purposes only.
We will not try to identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider’s logs or if your usage is causing technical issues for our site which may need to be resolved. We may in these circumstances identify your IP address to enable us to contact you.
Cookies:
A ‘cookie’ is a packet of information that allows Energy Access to grant users access to certain parts of the Energy Access Website (the “Site”) and also to manage traffic, advertising and other activities. Cookies are generally used on the Site in the following ways:
1. To authenticate your access to certain areas of the Site, such as the Energy Trading Platform
2. To monitor traffic levels and flows through the Site;
3. To manage advertising on the Site; and
4. From time to time Energy Access may conduct surveys on the Site, and cookies may be used to manage this process.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences). If you disable the use of cookies on your web browser or remove or reject specific cookies from this website or linked sites then you may not be able to gain access to all of the content and facilities in this website.
Links to other Sites:
Collection of Personal Information:
The main way we would collect personal information from you is if you used our site to register for our newsletter or to subscribe to another Energy Access service. This personal information may include your full name, phone and fax numbers and e-mail address.
We will take all reasonable steps to allow you to access your personal information and we will correct the information if we are satisfied it is incorrect.
When you provide personal information to us via the Internet, we rely on the accuracy of that information. To assist with ensuring accuracy, please contact us if any of the details you have provided change.
Information Storage and Security:
Personal information is stored in transmission logs and archived for a period of up to seven years, depending on the nature of the information being held.
Where appropriate, our web site provides a secure environment by using Secure Sockets Layer (SSL). This establishes a session and encrypts all traffic between our web server and your browser.
Use and Disclosure of Personal Information:
We will only use your personal information (including your e-mail address) for the purpose for which you have provided it, unless you consent otherwise. We may also from time to time email you about an event or new feature that we think might be of interest. If you do not wish to receive such emails, all you have to do is hit the reply button and type “remove” in the subject field of the email. We will not disclose your personal information to third parties, unless you consent or in other circumstances where such disclosure is required or authorised by law. Contracts we enter into with other parties for the provision of services may require us to disclose your personal information to them. In those cases, our contracts require other parties providing services to us to observe the terms of this policy.
Contact Us:
If you would like further information regarding this policy, please contact us.